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ERP: Press Release

ITcon, OpenTask, & DUX Diligens Certified OTRS System Integrator Partners

OTRS Certifies Latin American Partners

OTRS (, the world's leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, has announced that it is extending its Latin American network of Certified Partners to ITcon (Colombia), OpenTask (Mexico), and DUX Diligens (Mexico, Argentina, and Spain). The three companies successful completed the certification program at the OTRS Mexico City office.

"Latin America is key to our global expansion, and it gives me great pleasure to welcome ITcon, OpenTask, and DUX Diligens as partners in promoting OTRS as the standard of help desk and service management excellence in this fast-growing region," said André Mindermann, CEO of OTRS Group. "They are leading integrators in the countries they serve, and their staffs have passed our stringent certification program in OTRS help desk and IT service systems."

"With the addition of these new certified partners, we are confident that we will increase significantly our effectiveness in reaching our target Spanish speaking business community and that the key message of value is properly conveyed," said Alejandro Torres, Managing Director of OTRS Latin America. "The three partners possess strong business and technical capabilities to make that happen and make everybody win: the clients, themselves and OTRS. We expect more organizations in the region being added to our quality network of partners soon."

The OTRS Worldwide Partner Certification Program trains and certifies its partners to deploy and support open source OTRS help desk and service management systems, and maximize their customer's ROI. For more information, please visit

About OTRS
OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution. OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia and Toshiba. For more information on OTRS products and services, please visit

About ITcon
Based in Colombia, ITconsultores offers consulting services for the deployment of open source solutions that fulfill the most common technology needs of organizations, guiding its clients to adopt the best practices. With the firm intention of providing its clients in the region the highest quality and cost-effective technology solutions, ITcon implements its Service Desk solution named "IT & Libre" based on OTRS, and compatible with ITIL best practices. With this solution, ITconsultores also supports its clients so they can in turn establish a system for the measurement and monitoring of agreements on the service levels achieved with their own end customers. Additionally, ITconsultores offers solutions for messaging and collaboration, IT monitoring and inventory, and project management. ITcon continuously delivers support and advice to ensure proper use of the IT tools by the staff responsible for its operation in the organization, ensuring the best results. For more information, please visit

About OpenTask
OpenTask is a consulting company composed of professionals in Information Technology and business processes focused on Open Source products and services. Using advanced technologies as part of business processes, infrastructure and interoperability, OpenTask strives to optimize business processes with a cost-benefit focused on the current economic situation. The success of the company's implementations include integration of IT Consulting Services, Business Process Consulting, Open Source Business Solutions, Training Services, Support Services, and Outsourcing. OpenTask professional services organization has a staff with certifications such as Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT) and Project Management Professional (PMP). Visit for more information.

About DUX Diligens
DUX Diligens is a Business & IT Management consulting and systems integration company founded in 2002. With offices in Mexico City (headquarters), Guadalajara (Mexico), Buenos Aires (Argentina) and Madrid (Spain), the company provides world class solutions and support to its customers across Latin America and Europe. DUX Diligens offers solutions for Systematic Innovation, Enterprise Architecture, IT Service Management, Telecom Operations Management and Information Security. DUX Diligens is committed to help organizations design and execute unique business strategies that are based on innovative IT capabilities so its clients can boost revenues, optimize costs, minimize risk, improve production and enhance ROI. For businesses and IT organizations seeking excellence, DUX Diligens facilitates innovation and success through ensuring the quality and continuous improvement of its clients´ strategies, products/services and processes. For more information, please visit

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Xenia von Wedel is a Tech blogger and Enterprise Media Consultant in Silicon Valley and Paris, serving clients in a variety of industries worldwide. She is focused on thought leadership content creation and syndication, media outreach and strategy. She mainly writes about Blockchain, Enterprise, B2B solutions, social media and open source software, but throws the occasional oddball into the mix. Tip her if you like her articles: