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LogMeIn, Inc. Partners With the SMB Technology Network to Deliver IT HelpDesk Support

Fast, Secure, Effective Remote Support is Now a Reality for IT Service Providers

WOBURN, Mass., May 8 /PRNewswire/ -- LogMeIn, Inc. announced today that the Small and Medium Business Technology Network (SMBTN) has selected LogMeIn IT Reach, the company's award-winning remote systems management tool, to offer IT helpdesk support more efficiently.

With more than 450 members across the country representing over 4500 customers, the SMBTN consists of IT consultants that specialize in serving the needs of small and medium businesses. With LogMeIn IT Reach, these consultants will provide fast, cost-effective remote support to their customers.

LogMeIn IT Reach provides corporate IT managers with easy access to remote and mobile computers that are traditionally difficult to reach. It combines secure remote control and rapid remote deployment with a powerful diagnostic toolset including performance monitoring, task scheduling, and alerts that enable administrators to easily connect to, manage and maintain remote systems.

"We have 80% of Southern California's Microsoft Small Business Specialists among our membership, all focused on serving the unique needs of small and medium businesses," said Jim Locke, president of the SMBTN. "LogMeIn IT Reach is a great addition to our member's toolkits, providing a secure, cost- effective and lucrative way to remotely support customers."

"Up until now, the challenge for our members has been efficiently reaching their small business customers in a timely manner. LogMeIn IT Reach has helped them shift from break/fix scenarios to ongoing, proactive maintenance. By being able to better manage their time and more efficiently provide IT helpdesk support, we are already hearing reports of SMBTN members able to expand their customer base, increasing profits."

"LogMeIn IT Reach provides seamless access to systems that are oftentimes hard to reach -- particularly for outsourced IT companies that may not have control over the firewall," said Michael Simon, CEO of LogMeIn, Inc. "Because of its minimal cost to the administrator and maximum benefit to the customer, we hope SMB Technology Network members will see value immediately in this solution."

LogMeIn IT Reach - http://www.logmeinitreach.com/

LogMeIn IT Reach enables systems administrators to gain easy access to remote and mobile computers that are traditionally difficult to reach. It combines secure remote control and rapid remote deployment with a powerful diagnostic toolset including performance monitoring, task scheduling, and alerts that enable IT administrators to easily connect to, manage and maintain remote systems.

Through easy-to-use wizards, IT staff can set IT Reach to constantly monitor groups of remote computers, and be alerted to events before they impact the user -- or the business. It can be deployed remotely to thousands of systems in just minutes, and allows computers to be administered while unattended -- or in the background while in use. By automatically identifying systems when they come online, IT Reach eliminates traditional connectivity challenges such as corporate firewalls or dynamic IPs.

About the SMB Technology Network(TM) -- http://www.smbtn.org/

The SMB Technology Network(TM) is an organization of nearly 450 consultants, solutions providers and resellers who provide products and services the small-to-medium-business market. The organization seeks to improve the quality and strength of the SMB market by providing programs to educate their members, opportunities for them to network, and to create alliances with interested SMB vendors. The group also works to develop and promote the SMB Technology Network(TM) brand as a means of identifying qualified technology providers for small-to-medium sized businesses. The SMB Technology Network's chapters in the United States currently service over 4500 small-to-medium-sized businesses. For more information, please visit http://www.smbtn.org/.

About LogMeIn, Inc. -- http://www.logmein.com/

LogMeIn, Inc., formerly 3am Labs, develops and markets the world's most popular remote access service with two million registered users. The LogMeIn family includes LogMeIn, LogMeIn Pro, LogMeIn Backup, LogMeIn Rescue, LogMeIn IT Reach and LogMeIn Scout. These, along with the company's RemotelyAnywhere product, provide secure, remote access support and administration to mobile professionals, helpdesk and system administrators. LogMeIn is based in Woburn, Mass., with development facilities in Budapest, Hungary.

LogMeIn, Inc.

CONTACT: Joseph Eckert of LogMeIn, Inc., +1-203-270-3711,
[email protected]

Web site: http://www.logmeinitreach.com/
http://www.logmein.com/
http://www.smbtn.org/

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